Responsible Social Gaming Policy

At FlippX, we are deeply committed to promoting responsible social gaming as part of our core mission to protect and empower our community. Our goal is to provide a fun, engaging, and rewarding experience through sweepstakes entertainment—while taking every necessary step to ensure that play remains healthy, mindful, and secure.

We believe it's our responsibility to help you enjoy everything FlippX has to offer, while remaining aware of the risks that can arise when gaming is not managed appropriately.

1. Staying in Control of Your Play

1.1 Keep It Social and Fun

FlippX is designed to be a social sweepstakes experience, not a financial solution or escape. Use it for what it's meant to be—fun, community-driven entertainment.

1.2 Play in the Right State of Mind

Avoid playing when tired, stressed, or under the influence of alcohol or drugs. FlippX should enhance your life, not distract you from it.

2. Know Your Limits

2.1 Spend Responsibly

Treat any Coin purchases as part of your entertainment budget—never spend more than you can afford. FlippX always offers a free method of entry (via XP or bonus promotions), so you can play without payment at any time.

2.2 Don't Chase Losses

If you didn't win this round, that's okay. FlippX is about fun—not pressure. Set a clear limit for yourself and stick to it.

3. Balance Your Time

3.1 Don't Let Play Dominate Your Day

FlippX is just one form of entertainment. Like a sporting event or movie night, it should be enjoyed in balance with the rest of your life. Take breaks. Stay active. Stay connected to the world outside the screen.

4. Tools for Support

4.1 Cool-Down and Self-Exclusion

If you ever feel like you need a break, FlippX offers cool-down features and the option to temporarily or permanently exclude your account. Simply visit your settings or contact support for assistance.

4.2 Need to Reflect?

Take a few minutes to review our self-assessment checklist in Section 5 to evaluate whether your gaming habits are aligned with healthy social play.

5. Staying in Control - Advanced Tools

At FlippX, we take the well-being of our users seriously. While our sweepstakes platform is designed to provide a fun, exciting, and legal form of entertainment, we recognize the importance of helping players maintain healthy habits and stay in control of their experience.

We offer several tools and safeguards to help you monitor your activity, limit your engagement, and take breaks when needed. These features are available to all users and can be activated voluntarily—or, in rare cases, initiated by FlippX if we believe there may be a risk of misuse.

🔔 Session Reminders

To help you stay mindful of your playtime and activity, FlippX offers a Session Reminder system.

What It Does:

Once enabled, this feature will automatically pause your session at one-hour intervals and display key information:

• The duration of your current session
• The amount of FlippX Coins and FlippX Cash used during that session
• A choice to either continue playing or take a break

Why It Matters:

Sometimes, it's easy to lose track of time while having fun. Session reminders help you make conscious, informed decisions about how long you wish to continue playing—just like an intermission at a movie or sporting event.

🕒 Daily, Weekly, and Monthly Limits

We offer personalized limit-setting tools to help you play within your means and time preferences.

You may request the following restrictions on your account:

• A limit on how many FlippX Coins you can purchase per day, week, or month
• A limit on how much FlippX Coins or FlippX Cash you can use in gameplay
• A limit on how much time you spend playing per day, week, or month
• A maximum combined value of Coins or Cash used within a selected period

How to Set Limits:

Once signed in, go to your Support Center, select the "Set Limits" option, and submit your desired restrictions. You'll receive a confirmation once we've processed your request.

Why Use Limits:

Limit-setting isn't about restriction—it's about empowerment. It ensures that your time and spending on FlippX stays within boundaries you control and feel good about.

❄️ Cool-Off Periods

Sometimes you may just need a break. That's why we offer Cool-Off options that temporarily deactivate your account for a set period of time.

Options Include:

• 1 day
• 7 days
• 30 days

What Happens During a Cool-Off:

• You'll be logged out and unable to access your account
• You won't be able to play, make purchases, or view games
• You may still request redemption of FlippX Cash during this time by contacting Support
• Once your chosen cool-off period ends, access will automatically be restored

How to Activate a Cool-Off:

From your account dashboard, choose "Take a Break" in the Support section, select your cool-off duration, and confirm your request.

⛔ Self-Exclusion

If you feel your gaming habits are becoming unmanageable—or simply want to make a firm, long-term commitment to staying away—you can activate Self-Exclusion.

Self-Exclusion Options:

• 1 year
• 3 years
• 5 years

How It Works:

• During your exclusion period, your account is completely deactivated
• You will be blocked from re-registering, logging in, or playing on FlippX
• You will no longer receive marketing materials
• Access to your account history or redemptions will be limited to written support requests

How to Initiate:

Send an email to our Responsible Gaming Team or use the in-platform Self-Exclusion Request form. Include your full name, email, address, and the exclusion duration you wish to apply.

Important Details:

• Your exclusion will begin only after confirmation from our team
• If you find your exclusion has not taken effect, notify us immediately
• Once applied, exclusions cannot be reversed or shortened, though they may be extended

After the Exclusion Period:

To regain access to FlippX, you must submit a formal request by email. Reactivation will be reviewed on a case-by-case basis and may require additional verification.

⚠️ Platform-Initiated Exclusion

FlippX reserves the right to suspend or exclude any user if we believe:

• You are exhibiting signs of unhealthy or excessive play
• You are attempting to circumvent safeguards
• You may be underage or using another person's account

We do this not as punishment—but out of care for your well-being and the community's trust in our platform.

Permanent Account Closure

While we always aim to deliver an enjoyable experience on FlippX, we respect your right to end your participation at any time.

• If you wish to permanently close your FlippX account, please submit a written request to our team via email at support@getflippx.com.
• Your request should include your full name, email address, and a short confirmation that you would like your account closed.

FlippX reserves the right to refuse service or close any account at our sole discretion, in accordance with our Terms of Use, particularly if there are concerns about misuse, fraudulent activity, or responsible gaming violations.

6. Self-Assessment: Is My Play Still Healthy?

At FlippX, we believe in giving players the tools to reflect and decide what's best for their personal well-being. If you feel your gameplay is becoming more than entertainment, or you're concerned about someone else, take a moment to answer these self-assessment questions.

🧠 What These Questions Mean:

If you answered "yes" to several of the above, it may be a sign that your social gaming habits are beginning to interfere with other areas of your life. That's a good moment to pause, reflect, and explore resources that can help you regain control.

7. Getting Help and Support

7.1 Talk to Someone Who Understands

If you or someone you know may be facing challenges related to excessive gameplay, we recommend reaching out to a trusted, confidential support organization like:

7.2 Need to Talk to FlippX?

If you have a concern about your account, need help with self-exclusion or redemptions, or want to speak to someone on our Responsible Gaming Team, please contact us directly: